Shipping and Returns Terms and Conditions
We ship worldwide including to Canada, Australia, USA and the U.K.
PRODUCTION EXCHANGES/RETURNS – 14 days:
Please CONTACT US within 14 days after your tracking number has been marked as "delivered" according to your tracking with your inquiry. If your refund/exchange is approved, you will be given an RMA # (Return Merchandise Authorization Number) along with instructions to complete your return. Item must be returned in unused, unaltered, and undamaged condition in original packaging and in resalable condition. Production knives may be charged a 15% restocking fee. Item must be received within 14 days after the RMA # has been approved and assigned. Refund will be returned to the same method of payment used to make your purchase. The customer will be responsible for the return shipping cost. If you received the item with free shipping, you will receive the full refund less $5 to cover our original shipping costs.
CRAFTMANSHIP + QUALITY GUARANTEE:
If you have found an issue in quality or craftsmanship with a custom product from us, please CONTACT US immediately and we will repair or replace it, at our discretion. Products that have been subject to abuse are not eligible under this guarantee. Custom products that are sold on our site are described as accurately as possible. We are not responsible for slight variations in measurements, color, or degree of defect (e.g. light scratch versus a scratch). Any remedy for an unintentional error in the description, pricing, or availability is at our discretion.
Orders will be shipped within 14 business days, with the exception of custom and back ordered products. Delivery in most circumstances takes 10 working day, in some circumstances it may take up to 60 working days.
UPGRADED SHIPPING OPTIONS:
Insurance may be purchased at an additional charge. If you wish to request an upgrade to your shipping service with worldwide tracking such as FedEx, UPS, or DHL, etc., you may CONTACT US to request your desired service and pay the additional shipping charge.
International Buyer is solely responsible for paying all fees such as taxes, duties, or other costs added to your shipment by customs within your country. We will not lower the pricing on your customs forms – this is illegal. Buyer is also responsible to make sure that the items we ship are legal/allowed to shipped into your country and you do so AT YOUR OWN RISK.
We will not issue refunds or be held liable for lost, stolen, or confiscated items. NO EXCEPTIONS. This includes items shipped to the UK, Canada, Australia and the USA.
Items that are sent to the wrong address due to an incorrectly stated address in your order, can repurchase the same item to the new address or wait to see if the package is returned to us safely, and then pay for additional shipping to a new address. Please notify us as soon as possible of any errors in your shipping address. Once an item is in possession of the Postal Service, we are not able to retrieve, redirect, or otherwise interfere with the shipment to its destination. We are not responsible for items that are not insured or that have tracking numbers that fail to update to a delivered status, for any reason, including system errors. We will not issue refunds or be held liable for lost, stolen, or confiscated items. NO EXCEPTIONS.
On occasion due to popular demand, some items may be unavailable or on backorder. Some products are more likely to become back ordered than others, especially in the case of FOX KNIVES, who may have wait times can be from 2 weeks to 2 months if back ordered due to exceptionally high demand if the manufacturer has sold out and is waiting for a new production run. This delivery time does not include any excessive delays due to customs. If you feel your order is taking too long, please feel free to CONTACT US and we will update you on shipping times or current stock levels.
We accept Visa, MasterCard, and Paypal.
Disclaimer: By placing an order the buyer represents that he or she is an an adult of legal age (18 or over in the UK) and that the products ordered will be used in a lawful manner. We assume no responsibility for any harm or injury resulting from the sale, trade, use or handling of any product purchased from us. It is the responsibility of the buyer, not the seller, to ascertain and obey all applicable local, and international laws in regard to the possession, and or use, of any item purchased. We are unable to provide refunds in the event that the package that you have ordered was lost by common carrier without insurance requested or seized by customs or other agencies. Consult your local and state laws before ordering if you are in doubt.