In late 2019, we have experienced delays by the UK Customs Office in processing and releasing orders. In addition to taking longer than usual for release, some orders have also been held.
Although all our products are legal in the UK for over 18's when not carried in public (as noted here), with increasing focus on laws and strict delivery of bladed items to residential addresses, we have had to make the difficult decision to close our UK operations indefinitely.
- Our standard shipping time is 7-20 business days. However, due to these long Customs Office delays, lately some orders have been taking longer than this. We don't feel it's fair to keep customers waiting indefinitely, since the timelines for release from customs are out of our control.
- Due to increased strictness with laws for delivery of bladed items to residential addresses, some orders have been held. We don't feel it's fair to our customers to keep taking orders whilst this is happening; and it's also not viable for us as a business if some orders are held, as this means refunding non-delivered orders.
As this is out of our hands, we have had to make the very difficult decision to stop taking orders and close our UK operations.
We are sorry about this, and thank all customers who have visited and purchased with us over the past few years.
Already ordered with us? If you've already placed an order with us, don't worry, of course we are still tracking, processing and following all existing orders. If you have any queries about your order, you can track your order here, or feel free to contact us.
Thanks for your understanding.
- The BladesPro Team